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PRIVACY POLICY FOR SEN BY SEN INTELLIGENCE LLC
Last Updated: February 28, 2025At Sen Intelligence LLC (“Company,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect when you use the Sen mobile application and related services (collectively, the “Service”), why we collect it, how we use and share it, and the choices you have regarding your information. By using Sen, you agree to the collection and use of information in accordance with this Privacy Policy.If you do not agree with our practices, please do not use the Service. We encourage you to read this policy carefully. If you have any questions, you can contact us using the information provided at the end of this policy.INFORMATION WE COLLECT1.1 Information You Provide to Us
• Account Information: When you create an account, we collect personal information such as your name, email address, and a password. We may also ask for your age or a confirmation that you meet our minimum age requirements (13+).
• Profile Information (optional): You may choose to add details like a profile photo or display name to personalize your experience.
• Communications with Us: When you contact us (for example, by email or through in‑app support) we receive the content of your message and any other information you choose to provide.1.2 Information We Collect Automatically
• Usage Data: Date and time of sessions, features or screens used, actions taken, crash reports, and other statistics.
• Device Information: Device model, operating‑system version, unique identifiers, language, region, and whether permissions such as camera or microphone have been granted.
• Network Information: IP address, internet service provider, network type (Wi‑Fi or cellular), and basic connection data (speed or latency) used to optimize performance and troubleshoot issues.
• Cookies and Similar Technologies: Our website (and any web‑based portals) may use cookies; within the app we may cache data locally to improve your experience.1.3 Information from Camera and Microphone (User Content)
• Live Video Feed: With your permission, Sen accesses your camera. Video frames are sent securely to our AI for real‑time processing and then discarded; we do not keep permanent copies.
• Audio/Voice Data: Likewise, microphone input is encrypted, processed to generate a response, and then deleted.
You can revoke camera or microphone permissions at any time in your device settings, but key visual‑intelligence features will not work without them.1.4 Information from Third‑Party Services
We rely on trusted third‑party providers (for example, cloud hosting, real‑time communication, analytics) that process data on our behalf under strict contractual limits.HOW WE USE YOUR INFORMATION• Provide and maintain the Service
• Process AI responses in real time (video/audio not stored)
• Communicate with you (account verification, support, important updates)
• Enforce terms and prevent misuse
• Improve, personalize, and develop the Service (using aggregated data)
• Security and fraud prevention
• Legal compliance
• Any additional purpose only with your consentWe do not use your data for advertising and do not sell it to marketers.HOW WE SHARE YOUR INFORMATION• Service Providers operating under strict privacy obligations
• Affiliates (if we form a corporate group) under this same policy
• Legal requirements or safety concerns
• Business transfers (e.g., merger or acquisition)
• With your explicit consent
• Aggregated or de‑identified data that cannot identify youWe never sell your personal information.DATA SECURITYWe employ encryption for all data in transit, secure cloud storage with strict access controls, hashed passwords, regular software updates, firewall protection, and an incident‑response process. While no system is 100 % secure, we continuously improve our safeguards.DATA RETENTION• Account data is kept while your account is active; deleted after account removal.
• Video and audio streams are processed once and not stored.
• Usage data is retained only as long as needed for improvement and then deleted or anonymized.
• Subscription and transaction records are stored as required by law.
• Backups are encrypted; deleted data may persist in backups temporarily.
• You may request deletion of your data at any time.
• Inactive accounts may be removed after prolonged inactivity.YOUR RIGHTS AND CHOICESDepending on your jurisdiction, you may have rights to:
• Access, correct, or delete your data
• Object to or restrict certain processing
• Request data portability
• Withdraw consent at any time
• Opt out of non‑essential communicationsTo exercise any right, contact us using the details below; we will verify your identity before fulfilling the request.CHILDREN’S PRIVACYSen is not intended for users under 13, and we do not knowingly collect their personal information. If we discover such data, we delete it promptly. For users aged 13–17, we recommend parental guidance.INTERNATIONAL USERS AND DATA TRANSFERSOur operations and servers are primarily in the United States, but data may be processed in other countries through our cloud providers. We use recognized safeguards to protect data regardless of location.CHANGES TO THIS PRIVACY POLICYWe may update this policy from time to time. We will post changes in the app or on our website with a revised “Last Updated” date and, when required, seek your consent for material changes. Continued use of Sen after an update signifies acceptance of the revised policy.CONTACT INFORMATIONPrivacy inquiries: [email protected]
Support: [email protected]Mailing address:
Sen Intelligence LLC
439 US Route 1 Ste A
York, ME 03909 USABy using Sen, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. We value your trust and are committed to safeguarding your privacy.